IT Support / User Helpdesk

Home 9 Services 9 IT Helpdesk

We offer you a complete solution for your customer service.

Digital Creek provides you with experienced and professional helpdesk and service desk staff.

Our support is available 24/7 for you and your customers and takes care of 1st & 2nd level cases via telephone, ticket system and e-mail.

First Level Support is the first point of contact for users of your systems and services. It acts as a direct interface for problem solving between your customers and your company. Specialist know-how and trained
helpdesk administrators are the key to guaranteeing your customers the best possible service.

As part of our services, we not only offer you first-class IT support, but also activities in the area of KYC (Know your Customer), as well as support for the end customer. Our helpdesk staff have a wide range of knowledge in the field of IT, as well as years of experience in direct customer contact.

Within the framework of service support projects, we define a service catalogue, the SLAs, communication channels and languages, as well as documentation procedures and requirements together with our customers.

Our support staff offers you many years of experience in customer support, in B2B, B2C, with large corporations or in the medium-sized business sector.
Our support serves a wide range of languages. Including German, English, Hungarian, French, Spanish and more.
Versatile and an agile way of working is standard for us. Thus we guarantee you a first-class and customer-oriented support service

You have questions?

Our experts from all areas support you in the planning, architecture as well as commissioning of your infrastructure and are there to help you with any questions you may have.

Or take a look at our references.