#Services
IT Support / User Helpdesk
We offer a complete solution for your customer service.
Digital Creek stellt Ihnen in den Bereichen Helpdesk und Servicedesk erfahrene und professionelle Mitarbeiter zur Verfügung.
Unser Support steht Ihnen und Ihren Kunden 24/7 zur Verfügung und betreut 1st & 2nd Level- Fälle via Telefon, Ticketsystem und E-Mail.
First level support (hepldesk or service support) is the first point of contact for customers, for users of IT systems or of services. It often acts as an interface between the users of systems or services and the operators. The helpdesk must have domain-specific general knowledge of the issues being supported. The service support is often also the responsible area, which documents the knowledge of the company.
Within the scope of our services we cover not only the classical IT support, but we are also available for various support activities of our customers.
This includes operations such as KYC (Know Your Customer) or support activities for the end customer.
Our helpdesk employees have a good and broad IT general knowledge with which first level requests can be handled.
Within the scope of service support projects, we define a service catalog, the SLAs, the communication channels and languages, as well as the documentation procedures and requirements together with the customer.
Do you have any question?
Our experts from all areas support you in the planning, architecture as well as commissioning of your infrastructure and are available to answer any questions you may have.
